> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vh3.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting started and onboarding

> What you need to connect, how quickly you see value, and how sentinels are configured.

## Getting started and onboarding

<AccordionGroup>
  <Accordion title="What do I need to connect my company?">
    A typical onboarding needs:

    * A VH3 tenant (company ID) in VH3 Connect
    * Your VH3 API key, issued during onboarding
    * Initial historical job sync (CSV or API poller)
    * Optional: email routing, team and case setup

    Your Customer Success Manager will confirm the connection path, data volume, exclusions, and first use cases before sync starts.
  </Accordion>

  <Accordion title="How long until I see value?">
    | Capability                               | Typical timeline                                                                       |
    | ---------------------------------------- | -------------------------------------------------------------------------------------- |
    | Data flowing into the intelligence layer | Hours after sync starts                                                                |
    | Search and basic analytics               | As soon as jobs are ingested                                                           |
    | Sentinels                                | Immediately — sentinels run against your full synced history from day one              |
    | Full enrichment backfill                 | Depends on volume; large tenants may take up to 12 hours for tens of thousands of jobs |
  </Accordion>

  <Accordion title="Do sentinels need manual setup?">
    During onboarding, VH3 pre-configures your sentinels and syncs your full job history, so sentinels start detecting patterns against real data immediately. Noisy signals common to most field service operations are excluded from the start. You can refine thresholds and exclusions further with your CSM.
  </Accordion>

  <Accordion title="Can I exclude certain engineers or job types from analysis?">
    Yes. Sentinel exclusions filter specific engineers, job types, customers, and locations from individual sentinels. Contact your CSM to configure exclusions for your tenant.
  </Accordion>

  <Accordion title="What FMS systems are supported today?">
    BigChange is live in production with full ingestion, polling, enrichment, and entity resolution. Joblogic, Simpro, and others are on the integration roadmap. Ask VH3 for current partner pilot status.
  </Accordion>
</AccordionGroup>