> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vh3.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting and support

> Common issues with API keys, sentinels, and email routing, plus who to contact.

## Troubleshooting and support

<AccordionGroup>
  <Accordion title="My API connection is failing — what should I check?">
    1. Your company ID matches the VH3 tenant issued at onboarding
    2. The API key is your VH3 API key, issued during onboarding
    3. You are calling `https://api.vh3connect.io`
    4. The key has not been rotated without updating your integration

    Contact your CSM or [support@vh3.ai](mailto:support@vh3.ai) if none of the above resolves the issue.
  </Accordion>

  <Accordion title="I see no sentinel alerts yet">
    Confirm that jobs have finished syncing. Sentinels start once data is in place. If your sync is complete and nothing is triggering, check whether exclusion filters or thresholds are removing too much of the signal. Your CSM can inspect the sentinel configuration for your tenant.
  </Accordion>

  <Accordion title="I am routing emails but no jobs are appearing in BigChange">
    Classification alone routes and labels the email. Job creation requires the configured portal ingest or triage pipeline. If you are using n8n, check that the automation calls the ingest step after classification. Contact your CSM to verify the pipeline for your tenant.
  </Accordion>

  <Accordion title="Who do I contact?">
    Your Customer Success Manager for onboarding, keys, and sentinel tuning, or [support@vh3connect.io](mailto:support@vh3connect.io) for general support.
  </Accordion>
</AccordionGroup>