> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vh3.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# What is VH3 AI?

> What VH3 AI is, how it differs from your FMS, and what is included.

## What is VH3 AI?

<AccordionGroup>
  <Accordion title="What is VH3 AI?">
    VH3 AI is the intelligence layer for a field service operation. It ingests job data from field service management systems, enriches each record with structured analysis, connects jobs to customers, engineers, sites, outcomes, and history, then makes that picture available through Connie, reports, sentinels, search, and API tools.

    The platform is built around field service work: engineers, customers, outcomes, SLAs, first-visit fix, and repeat failures. Every record is mapped into a structured operational model that compounds with each new job.
  </Accordion>

  <Accordion title="How is VH3 AI different from BigChange (or my FMS)?">
    Your FMS remains the system of record for scheduling, worksheets, and day-to-day job execution. VH3 AI reads and analyses that data, plus email and optional workflows, to surface patterns, risks, and opportunities, without replacing dispatch or job creation in BigChange.
  </Accordion>

  <Accordion title="What products and capabilities are included in VH3 AI?">
    | Product                         | Role                                                                                          |
    | ------------------------------- | --------------------------------------------------------------------------------------------- |
    | VH3 Connect                     | Customer-facing web app — Connie, reports, triage queue, dashboards, teams, and cases         |
    | Connie                          | Conversational agent with tools over your full operational data                               |
    | Sentinels                       | Automated 24/7 monitors for engineer, site, customer, and commercial signals                  |
    | Email triage and portal ingest  | Classify and route email; structured FM portal emails into the job pipeline                   |
    | Case management                 | Incidents, investigations, audits — with participants, linked records, and activity timelines |
    | Generative interface components | Typed components rendered from agent tool responses, for fast custom development              |
  </Accordion>

  <Accordion title="What is &#x22;Synthetic Operations Capacity&#x22;?">
    Synthetic Operations Capacity is the extra operating capacity created when AI prepares work and people make the decision. Sentinels watch for patterns, Connie explains what is happening, cases hold the evidence, and dynamic teams own the follow-through.

    A practical example: a sentinel detects repeat visits at a customer site, a case opens with the linked jobs, Connie drafts the brief, and the coordinator arrives to reviewed work with evidence attached.

    Detection runs at near-zero AI cost. Enrichment and synthesis use AI where reasoning and narrative add genuine value.
  </Accordion>
</AccordionGroup>