Connie and AI agents
Who is Connie?
Who is Connie?
Connie is VH3 AI’s field service operations agent in VH3 Connect. She reads your full intelligence layer: knowledge graph, semantic search, reports, weather, and enriched operational records. Intelligent routing and prompt caching keep the right model on each type of work, efficiently.Connie handles multi-turn operational reviews, account prep, diagnostics, and follow-through that depends on context from earlier in the session.
What does "bring your own key" (BYOK) mean?
What does "bring your own key" (BYOK) mean?
VH3 AI runs on an open AI harness. For conversational AI, you connect your own Anthropic account key. Every token Connie spends goes directly to your Anthropic account at your contracted rate. VH3 adds no margin. You see exactly what each session cost on your AI provider dashboard.With BYOK, model usage is visible on your provider account. You can switch models, adjust usage, and see the full economics. If you build your own agents or automations via the API or n8n, you can use the model, harness, or framework you choose.
What models does VH3 AI use?
What models does VH3 AI use?
Connie runs on a curated model stack with intelligent routing by task type and prompt caching for efficiency. Company-level context is cached across users in your organisation, so every session benefits from prior cache warming. Enrichment and extraction use separate structured-output models selected by VH3.Customers developing on the API or via n8n can use any model and framework they choose.
Does Connie create or change jobs in BigChange?
Does Connie create or change jobs in BigChange?
By default, Connie answers and investigates. Job creation from email goes through the portal ingest pipeline with review queues where configured. Write-back behaviour is integration-specific. Confirm with your CSM for your tenant’s setup.
What are "tools" in agent terms?
What are "tools" in agent terms?
Tools are structured API operations that the agent can call with validated parameters: search, aggregate, investigate, job lookup, reports, briefings, and more. They give Connie and your custom agents precise access to the intelligence layer.
Is there an MCP server?
Is there an MCP server?
Yes. VH3 AI exposes a read-only MCP surface for approved agent clients such as Claude Desktop, Cursor, and coding agents. See MCP setup for configuration, authentication, and available operations.