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Connie and AI agents

Connie is VH3 AI’s field service operations agent in VH3 Connect. She reads your full intelligence layer: knowledge graph, semantic search, reports, weather, and enriched operational records. She runs on Anthropic’s model family, with intelligent routing across multiple models and prompt caching built in so the right model handles each type of work efficiently.Connie handles multi-turn operational reviews, account prep, diagnostics, and follow-through that depends on context from earlier in the session.
VH3 AI runs on an open AI harness. For conversational AI, you connect your own Anthropic account key. Every token Connie spends goes directly to your Anthropic account at your contracted rate. VH3 adds no margin. You see exactly what each session cost on your AI provider dashboard.With BYOK, model usage is visible on your provider account. You can switch models, adjust usage, and see the full economics. If you build your own agents or automations via the API or n8n, you can use the model, harness, or framework you choose.
Connie uses Anthropic’s model family, routed across multiple models depending on the task, with prompt caching for efficiency. Company-level context is cached across all users in your organisation, so every session benefits from prior cache warming. Enrichment and extraction pipelines use best-in-class structured output models selected by VH3. Embeddings are generated server-side by the platform.Customers developing on the API or via n8n can use any model and framework they choose.
By default, Connie answers and investigates. Job creation from email goes through the portal ingest pipeline with review queues where configured. Write-back behaviour is integration-specific. Confirm with your CSM for your tenant’s setup.
Tools are structured API operations that the agent can call with validated parameters: search, aggregate, investigate, job lookup, reports, briefings, and more. They give Connie and your custom agents precise access to the intelligence layer.
Yes. VH3 AI exposes a read-only MCP surface for approved agent clients such as Claude Desktop, Cursor, and coding agents. See MCP setup for configuration, authentication, and available operations.