Getting started and onboarding

What do I need to connect my company?

A typical onboarding needs:

A VH3 tenant (company ID) in VH3 Connect
Your VH3 API key, issued during onboarding
Initial historical job sync (CSV or API poller)
Optional: email routing, team and case setup

Your Customer Success Manager will confirm the connection path, data volume, exclusions, and first use cases before sync starts.

How long until I see value?

Capability	Typical timeline
Data flowing into the intelligence layer	Hours after sync starts
Search and basic analytics	As soon as jobs are ingested
Sentinels	Immediately — sentinels run against your full synced history from day one
Full enrichment backfill	Depends on volume; large tenants may take up to 12 hours for tens of thousands of jobs

Do sentinels need manual setup?

During onboarding, VH3 pre-configures your sentinels and syncs your full job history, so sentinels start detecting patterns against real data immediately. Noisy signals common to most field service operations are excluded from the start. You can refine thresholds and exclusions further with your CSM.

Can I exclude certain engineers or job types from analysis?

Yes. Sentinel exclusions filter specific engineers, job types, customers, and locations from individual sentinels. Contact your CSM to configure exclusions for your tenant.

What FMS systems are supported today?

BigChange is live in production with full ingestion, polling, enrichment, and entity resolution. Joblogic, Simpro, and others are on the integration roadmap. Ask VH3 for current partner pilot status.

​Getting started and onboarding

Getting started and onboarding