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Sentinels

24/7 automated monitors on engineer performance, customer risk, SLA clusters, and commercial signals. They run immediately against your full job history from day one — no warm-up period, no waiting for data to accumulate. They alert when thresholds are breached, not on every minor fluctuation, keeping the noise low and the signal meaningful.
Sentinels prioritise attention. They give the ops manager a daily or weekly list of the patterns that merit human review, so the team can spend less time scanning jobs and more time deciding what to do.
Thresholds are calibrated during onboarding to minimise noise. You can tune sensitivity per sentinel and apply exclusions for training roles, contractors, or entities that are not relevant to a particular signal.
Severity levels are fully configurable per sentinel. The consistency of levels is what enables deterministic, programmatic actions downstream: automations route Critical alerts to Slack immediately, open a case, or notify an account manager, all based on severity alone. Sentinels also monitor their own threshold performance and suggest adjustments when a setting is generating too much noise or missing signals.
Yes. Customer-oriented alerts include the customer name and reference so you can look up the account in BigChange immediately.