Email triage and FM portals
What email capabilities does VH3 AI offer?
What email capabilities does VH3 AI offer?
Four related but distinct pipelines:
What happens when an email is from a known FM portal?
What happens when an email is from a known FM portal?
Portal emails are routed by sender before classification. If the sender matches a known portal, the email goes directly to portal ingest, saving classification cost. Extraction then combines deterministic parsing with structured AI to resolve customers, sites, job details, and priority from the portal format.
What are the default triage categories?
What are the default triage categories?
The default taxonomy includes ten categories, such as Technical Support and Maintenance, Health Safety and Compliance, Finance and Billing, and Delivery and Logistics. Tenants can apply custom taxonomies, including industry-specific category sets.
Can tenants disable safety overrides?
Can tenants disable safety overrides?
System-level safety overrides apply across all tenants for certain classifications, such as health and safety signals. These overrides are part of the shared safety policy and stay enabled for every tenant.
Does triage use the same AI as Connie?
Does triage use the same AI as Connie?
Portal and triage extraction use structured pipelines that combine pattern matching with targeted AI. They are optimised for high-volume, schema-driven output across varied email formats. Connie uses a conversational AI layer for reasoning, multi-turn dialogue, and cited answers.