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Jobs are the central node, connected to customers, engineers, job types, outcomes, worksheets, equipment, and operational history. The graph captures relationships that match field service reality: the same engineer across different customers and locations, the same equipment across different sites, and patterns that cross account boundaries.That connected structure makes questions answerable when they involve more than one record, for example repeat failures across a customer estate or engineer performance on one job type.
Finding semantically similar past jobs, for example “boiler pressure fault on a commercial site,” using intake descriptions and diagnostic outcomes. Results are often combined with keyword search for exact part numbers or fault codes, giving precision and meaning-based discovery in the same query.
Job enrichment runs as data lands from your FMS. Customer summaries and some aggregate views refresh on scheduled tasks. The intelligence layer stays current as new jobs, outcomes, and customer activity arrive.
Discuss export and portability with your account team. Your operational records remain in your FMS. VH3 holds enriched analytics and the operational graph. On cancellation, export arrangements are handled according to your commercial agreement and data processing terms.