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Create or join a company and BigChange setup

After you have a user account, Connect needs a company and, for BigChange tenants, BigChange credentials before Jobs, Cases, and Connie have live data to work with.

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Create a company

  1. Go to /signup/company/create (Connect may redirect you here automatically).
  2. Complete Company details and Your company role (product role for company access).
  3. Submit. If approval is required, you will see Pending approval.
  4. When approved, continue to BigChange setup if prompted.

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Join an existing company

If you have an invite, use Sign up → Join company instead of creating a second company.

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BigChange setup

If your company has no BigChange client configured, Connect can send you to BigChange integration at /signup/company/bigchange-setup.
  1. Open BigChange setup when redirected.
  2. Enter the BigChange credentials your Customer Success Manager or BigChange admin provided.
  3. Wait for Connecting to BigChange… to finish.
  4. Skip is available when your onboarding path allows it — without a working connection, Jobs and Cases will not fill with live work.
Treat BigChange credentials as secrets. Do not share them in chat, tickets, or screenshots without redaction.