Skip to main content

​
Sign in, passkeys, and reset password

Sign in to VH3 Connect with a passkey, or with the email and password for your company account. URL: https://app.vh3.ai/signin

​
Prerequisites

  • An active VH3 Connect user account for your company.
  • If you were invited, complete sign up / join first.

​
Sign in

  1. Open https://app.vh3.ai/signin.
  2. Enter your Email Address and Password.
  3. Optionally enable Remember me.
  4. Select Continue.
  5. If company setup is incomplete, Connect may send you to company and BigChange setup before the dashboard.
New users can open Sign up from this screen to register.

​
Sign in with a passkey

A passkey signs you in with Face ID, Touch ID, Windows Hello, your phone, or your password manager. There is nothing to type and nothing to remember.
  1. Open https://app.vh3.ai/signin.
  2. Select Sign in with a passkey, or select the email field and pick your passkey from the list your browser shows.
  3. Confirm with your face, fingerprint, PIN, or password manager.
You need to add a passkey first (see below). Your password keeps working alongside it.

​
Add a passkey

  1. Sign in, then open Profile.
  2. In Passkeys, select Add passkey.
  3. Follow your browser’s prompt to save the passkey to this device or your password manager.
After a password sign-in on a device with Face ID, Touch ID, or Windows Hello, Connect may offer Sign in faster next time. Select it to add a passkey in one step, or Not now to hide the offer on that device. Passkeys saved to iCloud Keychain, Google Password Manager, or a password manager sync to your other devices, and show a Synced tag in Profile.

​
Rename or remove a passkey

In Profile → Passkeys, each passkey shows where it was saved, when it was added, and when it was last used.
  • Rename: select the pencil, type a new name, and select Save name.
  • Remove: select the bin, then Remove. The passkey stops working for VH3 AI straight away. Most browsers also stop offering it; you can delete it from your password manager too.
Adding or removing a passkey needs a recent sign-in. If you signed in more than 10 minutes ago, Connect asks you to Confirm it’s you with your password or a passkey first. VH3 AI emails you whenever a passkey is added or removed. If you didn’t make the change, remove the passkey and change your password.

​
Reset your password

  1. On the sign-in page, open Forgot password?.
  2. Enter the email for your account and submit.
  3. When you see Check your email, open the reset message.
  4. Follow the link to /reset-password (a reset token is required).
  5. Enter and confirm your new password, then return to sign in.