Skip to main content

​
Notifications

Notifications are the alert rail for your user — Case updates, agent activity, and system messages. Open the linked record, then mark read or clear so the list stays useful. Path: /notifications

​
Review notifications

  1. Open Notifications in the sidebar.
  2. Use Unread (badge), Read, or Cleared.
  3. Open a notification to land on the Case, job, or other linked work when a link is present.
  4. Per row: Read or Clear. Bulk: Read all, Clear all.
  5. Filter by Agents, Users, or System when you need to separate Connie/automation noise from people.
Treat unread Case and agent alerts as work to triage — not a feed to skim and ignore.