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Knowledge base

The knowledge base holds the documents your operation actually uses — SOPs, method statements, commercial packs. Upload them once, share them, and ask Tia instead of hunting the shared drive. Path: /knowledge

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Browse and upload

  1. Open Knowledge base in the sidebar.
  2. Choose My Documents for personal drafts, or Shared Documents for company-wide material.
  3. Select Upload Document.
  4. Open a document at /knowledge/:documentId.
  5. Use Share this document when it should appear under Shared Documents.
Keep shared SOPs in Shared Documents so coordinators and Connie-adjacent workflows can find the same source.

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Ask Tia

On a document, open Ask Tia to chat in document context — for example, what the SOP says before you update a Case comment or brief an engineer. Tia is contextual to knowledge, not a separate sidebar app. See AI assistants. For company-wide operational questions, use Ask Connie.